Refund Policy

We want you to love IPTV Cobra. If something isn't working, our first goal is always to fix it fast — most issues are resolved in minutes by our 24/7 support team.

We strongly recommend requesting a free trial before purchasing, so you can confirm the service works perfectly on your device and network. This is the best way to avoid any disappointment.

If you experience a technical problem we are unable to resolve, you may be eligible for a refund. Refund requests must be made within the eligibility window described at checkout.

Refunds are not typically provided where the issue is caused by your own internet connection, an unsupported device, or a change of mind after the service has been confirmed working.

Contact us at support@iptvcobra.live or on WhatsApp at +44 7988 580169 with your order email and a description of the issue. Allow our team to troubleshoot first — we resolve the vast majority of tickets without a refund being necessary.

Approved refunds are returned to your original payment method. Processing times depend on your bank or payment provider, typically 5–10 business days.

Lifetime plans are covered by the same eligibility rules. Because they represent significant long-term value, we especially encourage testing via a free trial first.